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Terms & Conditions

Terms and conditions 1. Changes to terms and conditions We may change these Conditions from time to time. 2. Definition of customer The definition of "Customer" throughout these Terms & Conditions is as follows: The person who places or instructs one of their employees to place an order either by phone or email with ourselves for the supply of goods or services. 3. Email Any emails and any files transmitted are confidential and/or legally privileged and intended solely for the use of the individual or entity to which they are addressed. If you are not the addressee indicated in the email (or responsible for the delivery of the email to such person) be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of the email is strictly prohibited. If you have received the email in error please notify the sender by reply email and then immediately permanently delete it and all copies from your system. Whilst we maintain virus checks, we accept no liability for viruses introduced from any emails. 4. Prices and quotes 4.1 Prices may change from time to time, please confirm prices before you order. 4.2 All quotes are subject to sight of artwork 4.3 Every effort will be made to provide quotes as accurate as possible, however sometimes human error can and does occur. When you submit your order we will advise you of any cost differences before the order is processed. CMP reserves the right to vary/revoke quotations without notice. For example, if the quotation is subject to error (typographical or otherwise). The customer is responsible for reviewing the quotation to ensure that all optional extras have been included, please email for a re-quote if optional extras / additional optional extras are required before placing an order. 4.4 Quotes are valid for 7 days. 5. CMP artwork service 5.1 When the customer supplies artwork, it is essential that it is high quality & high resolution. Low quality artwork results in low quality printing. 5.2 It is the customer's duty to ensure that any artwork has been checked for any errors. 6. Refunds 6.1 once an order has been placed, refunds are not offered other than in exceptional circumstances. This is because you are purchasing a custom made product. 6.2 Email proofs will be provided for approval 7. Email proofs 7.1 CMP provide email proofs to the customer for approval. The customer is responsible for checking the proof to be correct. When the customer authorises CMP to proceed with the printing of the artwork CMP is absolved from responsibility for any errors which may still be present in the proof. The customer hereby undertakes that they have due authority to approve the artwork presented and that they will in no way, under no circumstances hold CMP liable for any errors. 7.2 As we offer samples plus the option to have a postal proof for the full colour solid plastic cards, it is solely the customer's responsibility to ensure that the cards are suitable for the purpose they wish to use them for. 8. Colourings 8.1 Colours displayed on the customer's computer monitor will most probably not match the printed colour on the cards. Some colours may print quite closely to what is seen on screen, whereas others will differ. This problem stems from the fact that we're all using different computer monitors, at different resolutions and to accurately display the correct colour would entail the user in having a colour-calibrated system. CMP cannot be held responsible for the colours the customers computer monitor displays. This colouring issue is unavoidable and we rely on your goodwill to accept this as a fact as we have no control over how your computer interprets the colours of any artwork supplied. 8.2 The colours on emailed proofs are a guide only, the actual printed colours and density of the printed colours will vary. 8.3 The full colour solid plastic cards are printed in CMYK. We do not offer printing in Pantone colours. 9. Payment 9.1. All orders must be paid for in full before despatching the customer’s order 9.2 Our prices are based on payment with order by debit card or credit card. 9.3 Should, under exceptional circumstances a refund be offered, CMP will require and goods provided to the customer to be returned via a trackable method (for example special delivery or courier with insurance). The cost of the postage / courier for the return will be at the expense of the customer and will not be refunded. Please contact CMP for the returns address. 10. Turnaround times 10.1 Turnaround times quoted start from when we have received email proof approval. Saturdays, Sundays, Bank holidays and the Christmas New Year period are not counted as working days. 10.2. CMP Cannot be held responsible for any costs incurred to the customer for late delivery of goods or services, directly or indirectly. 10.3 The turnaround time we give is an approximate general time guideline and is not guaranteed. 11. Office hours Our normal office hours are Monday to Friday 9.30am to 4.30pm. However, we are often working beyond these hours when the need arises. 12. Delivery of your order 12.1 Customers orders may be dispatched via Royal Mail or a private courier company. The customer must make sure they are available to sign for the delivery. 12.2 If the courier fails to deliver your order (for example you are not in to sign for delivery) a card should be left and your order will be taken to the local depot waiting for you to arrange delivery/collection. If after a period of time you fail to collect your order from the depot or arrange delivery, it will be returned to us. We can arrange to have your order delivered again; however, a delivery charge will be incurred to cover our costs for the 2nd delivery. We recommend that your delivery address is an address where someone is available during working hours to sign for and take the delivery. 13. Complaints 13.1 CMP must be made aware of any complaints with an order within 24 hours of the order being received otherwise no discussion can be entered into regarding the complaint or free reprints. 13.2 Claims for defects, damages, or shortages must be made by the client in writing via email no later than 24 hours after delivery. If no such claim is made, CMP and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CMP performance has fully satisfied all terms, conditions and specifications. 13.3 All cards should be fully checked on receipt to ensure they fully meet your requirements. 13.4 We reserve the right to outsource part or all of the production of your order. 14 Refund Policy Once an order has been placed, refunds are not offered other than in exceptional circumstances. This is because you are purchasing a custom made product. 15 Privacy Policy We do not store credit card details nor do we share customer details with any 3rd parties.